January 4, 2021


State Auto Responds to COVID-19 Coronavirus: Supporting Our Valued Customers

Register For Customer Connect
Once you've completed the eSignature process, you'll be provided an opportunity to create a Customer Connect account. When you create an account, you'll be able to view all policy documents, claims and account information from one easy to use location.

Self-Service Payment And Billing
Need to make a payment or change your payment preferences? Need to adjust your payment due date? We have a self-service payment option for you. Paying your State Auto bill online is quick and secure. Just look for the green "Pay My Bill" button or the orange "Edit Payment Methods" button from your Customer Connect homepage. You can also make a one-time payment here.

View Policy Documents
With Customer Connect, you have the ability to view, download, save and print all policy documents such as auto ID cards, declarations pages, and policy changes.

Virtual Homeowners Inspections
With our new self-guided, property inspection app you can conduct and submit your property inspection safely and conveniently from a mobile device — no need for an inspector to come to your house. Available only for Personal Connect Homeowner policies.

File A Claim Online

We’re here when you need us, especially during this difficult time. If you’re faced with the unexpected, contact us right away to get your claim started. Every situation is unique and the State Auto Claims team stands ready to care for you every step of the way.   

Claims can be reported 24 hours a day, 7 days a week by calling 1-877-SA-CLAIM (877.722.5246) or going online at www.StateAuto.com/Claims. Our Customer CARE team is equipped to capture the first notice of loss, and in many instances provide an enhanced experience through additional guidance in the first phone call to care for immediate needs.

For auto glass only claims:

We also offer quick, easy and virtual ways for you to submit photos for an estimate of your auto or property damages. You'll receive a link that seamlessly walks you through the process. This new technology ensures all necessary photos are captured to complete an estimate.